Shipping Policy

Production time

Standard production is about 2 weeks from the moment you approve your mockup (faster turnaround available with express shipping). Production does not begin until approval, so the clock starts when you say yes, not when you first enquire.

Every runner is specified from the table and the lay rather than from a size chart: full-length lays with drops, floating centred lays and across-width place lays are cut differently for the same table, event orders are worked from the buyer’s table plan into a cut list, and artwork is laid out double-ended so that it reads from both sides of the table, with display and exhibition runners designed front-drop-first because the vertical drop panel is the primary visible face; edge construction is treated as the core specification, with turned hems specified to remain flat through commercial laundering, mitred corners, weighted drop corners where drops are used, and non-slip backing specified for polished display surfaces; runners are described honestly as decorative table dressing rather than heat or spill protection, buyers whose brief is full table branding are advised that a fitted printed throw serves better than a runner, and programme customers’ cut lists, lays, fabric specifications and colour references are held so that reorders are matched to the physical reference and deliveries arrive bundled by table type and labelled by room.

Express turnaround

If you are working to an opening, a wedding or an event date, tell us the date when you request the quote. Express turnaround is available on most products and we will confirm in writing whether your date is achievable before you pay.

Delivery

Orders ship from the United States by ground carrier, with transit typically running 2–5 business days depending on distance. You receive tracking as soon as the shipment leaves. Expedited air service is available on request.

Addresses and split shipments

Double-check your shipping address before approval — carriers charge to redirect a shipment in transit and we pass that cost through at cost. We can split one order across multiple locations; just tell us the breakdown when you order.

Lost or damaged shipments

If tracking stalls or a carton arrives damaged, contact us with photos and we will open the carrier claim and reprint or refund the affected portion. You do not have to deal with the carrier yourself.